“Booking” means the period for which you have paid to stay at the Property.
“Property” means 32 Bigoon Road Point Lookout Stradbroke Island and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
- Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/OUT
- Check-in time is not before 2.00 pm on the arrival date and check out time is not later than 10.00 am on departure date.
- Late departure is subject to prior arrangement and availability and extra charges may apply.
- Check-in/check-out and key collection/return procedure will be as follows – The key to the house is in a key safe attached to a post at the bottom of the stairs leading up to the front deck. Details of the combination for the key safe will be emailed shortly before the booking date.
4. CANCELLATION OR VARIATION
- If you wish to vary or cancel your Booking, please contact us immediately on 0404 096 361.
- Your deposit is non-refundable in the event of a cancellation.
- If Management is able to relet the Property for the period cancelled a further refund will be made.
5. UNAVAILABILITY
- If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
6. PARTIES & FUNCTIONS
- Parties and Functions are strictly prohibited.
7. LINEN AND TOWELS
- Linen is provided and will be left on the beds for guests to make up the beds. Linen includes sheets, pillow cases, towels, hand towel, bath mat and tea towels. Doona and blankets are available at the house.
8. PETS
- Pets are allowed at the Property provided they remain outside the house and do not disturb the neighbours. The front deck can be secured via a gate. Pet owners are responsible for cleaning up after their pets.
9. YOUR OTHER RESPONSIBILITIES
- You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
- You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion)
- Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
- Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
- Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, dishwasher unloaded and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
- Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card
- All furniture and furnishings must be left in the position they were in when you arrived
- The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to the key safe.
- You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $20.00.
- Smoking is not permitted inside the house.
10. PROBLEMS OR COMPLAINTS
- In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
- Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
- Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.